Welcome to thefryecompanyg.shop.

These Terms of Service (“Terms”) govern your access to and use of thefryecompanyg.shop, including its webpages, customer accounts, product listings, content, checkout facilities, communications, and related services, collectively referred to as the “Services.”

Throughout these Terms:

• “thefryecompanyg.shop”, “we”, “us”, and “our” refer to the operator of thefryecompanyg.shop.

• “Customer”, “you”, and “your” refer to any visitor, purchaser, account holder, or other person using the Services.

• “Product” and “goods” refer to items offered for sale through the website.

• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.

By visiting the website, creating an account, submitting information, placing an order, or otherwise using the Services, you agree to these Terms and the policies incorporated into them.

These Terms should be read together with our:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Legal Notice

• Cookie settings

• Product-specific information

• Promotional conditions displayed before purchase

If you do not agree to these Terms, you should not access or use the Services.

1. Website Operator and Contact

Website: thefryecompanyg.shop
Customer-Service and Legal Email: info@thefryecompanyg.shop

Questions, complaints, cancellation notices, return requests, privacy enquiries, or legal communications may be submitted using the email address above.

Customer enquiries are generally answered within 1–2 business days.

Business days are Monday through Friday, excluding UK bank holidays.

2. Eligibility to Use the Services

By using the Services, you confirm that:

• You have reached the age of legal majority in your place of residence; or

• You are using the Services with the permission and supervision of a parent or legal guardian; and

• You have the legal capacity to enter into a binding contract.

You must not place an order using another person’s identity, payment method, account, or contact information without lawful authority.

3. Independent Online Store

thefryecompanyg.shop operates as an independently managed online retail store.

Unless an official commercial relationship is expressly disclosed and supported by valid authorisation, thefryecompanyg.shop is not represented as:

• The official website of another company

• A trademark owner

• A manufacturer

• An authorised distributor

• An authorised reseller

• A franchise

• A sponsored or endorsed retailer

• An agent, affiliate, or partner of another business

The appearance of a third-party product name, trademark, logo, photograph, or other brand identifier does not by itself establish ownership, authorisation, sponsorship, endorsement, partnership, manufacturer status, or official affiliation.

4. Shopify Platform

thefryecompanyg.shop uses Shopify’s ecommerce platform to host and operate the online store.

Shopify may provide technology supporting:

• Website hosting

• Checkout

• Customer accounts

• Payment processing

• Order management

• Fraud prevention

• Website security

• Analytics

• Other ecommerce functionality

Shopify is not the seller of products offered through thefryecompanyg.shop.

Purchases made through the website are transactions between the customer and the operator of thefryecompanyg.shop, subject to these Terms, our published policies, and applicable law.

5. Products

thefryecompanyg.shop may offer products including:

• Footwear

• Apparel

• Bags

• Fashion accessories

• Lifestyle products

• Seasonal products

• Other goods displayed on the website

Product categories, specifications, packaging, designs, materials, and availability may change over time.

Displaying a product on the website does not guarantee that it will remain available.

6. Product Information

We make reasonable efforts to present useful and accurate information concerning:

• Product features

• Materials

• Colours

• Dimensions

• Sizing

• Fit

• Included components

• Intended use

• Care requirements

• Product availability

• Other relevant specifications

Customers are responsible for reviewing all available information before placing an order.

If additional information is needed, contact info@thefryecompanyg.shop before completing the purchase.

7. Product Images and Variations

We make reasonable efforts to display product colours, materials, textures, finishes, proportions, and appearance accurately.

Actual products may vary slightly from website images because of:

• Screen or device settings

• Screen brightness

• Photography

• Lighting

• Image compression

• Material characteristics

• Manufacturing tolerances

• Product updates

• Normal differences between production batches

Minor variations that do not materially affect the product’s intended use are not necessarily defects.

8. Measurements, Sizing, and Fit

Measurements and size information may be approximate unless expressly described as exact.

Minor differences may result from:

• Manual measurement

• Manufacturing tolerances

• Product construction

• Material flexibility

• Product design

• Production updates

Size charts and fit guidance are provided for general assistance and do not guarantee a particular fit.

Customers remain responsible for reviewing the available measurements and sizing information before purchasing.

9. Footwear

Footwear should be checked for size, fit, colour, condition, and appearance indoors on a clean and dry surface.

Before wearing footwear outdoors, customers should confirm that:

• The correct product and size were delivered

• The product is free from visible damage

• The fit is acceptable

• All expected components are present

Outdoor wear, sole wear, dirt, grass, moisture, alteration, or extended use may affect eligibility under our additional commercial return policy.

This does not restrict statutory remedies for faulty, misdescribed, or incorrectly supplied products.

10. Product Suitability

Customers are responsible for determining whether a product is suitable for their intended purpose, circumstances, measurements, environment, and personal requirements.

Customers should review all available:

• Materials

• Dimensions

• Sizing information

• Compatibility requirements

• Care instructions

• Warnings

• Usage limitations

Where professional fitting, installation, maintenance, or specialist advice is appropriate, customers are responsible for obtaining suitable assistance.

11. Product Use and Safety

Products must be used only:

• For lawful purposes

• In accordance with their intended use

• In accordance with available instructions and warnings

• With reasonable care

• In a manner that does not create an avoidable risk of injury or property damage

Customers should stop using a product and contact us if they discover damage or a defect that may make continued use unsafe.

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Prices

Product prices are displayed in the currency shown on the website or during checkout.

The total price payable will be displayed before the customer submits payment.

Applicable taxes will be included or calculated as required by law.

Prices may change before an order is accepted. Price changes do not ordinarily affect an order that has already been accepted, except where the displayed price resulted from an obvious and material error.

13. Pricing and Website Errors

The website may occasionally contain errors or omissions relating to:

• Product descriptions

• Prices

• Discounts

• Availability

• Specifications

• Measurements

• Delivery information

• Promotional conditions

Where permitted by law, we may correct an error before accepting an order.

If a paid order is affected by a material error, we may contact the customer and offer the opportunity to:

• Confirm the order using the corrected information; or

• Cancel the affected product or order and receive a refund.

We will not substitute a materially different product without the customer’s agreement.

14. Promotions and Discount Codes

Promotions may be subject to conditions including:

• Start and expiry dates

• Product exclusions

• Minimum purchase requirements

• Quantity limits

• Geographic restrictions

• Account restrictions

• Single-use limitations

Unless expressly stated otherwise:

• Promotional codes cannot be combined

• Discounts have no separate cash value

• Discounts cannot be applied retrospectively

• Only one promotional code may be applied to an order

• Products may be excluded from promotions

Any promotional restriction will be applied subject to applicable consumer law.

We will not intentionally use false countdown timers, misleading stock notices, fabricated sales information, or other deceptive promotional practices.

15. Payment

Payment must be made using an accepted method displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method

• The billing information is accurate

• The transaction is lawful

• The payment method has sufficient funds or credit

• The applicable provider may charge the total amount displayed

Payments are processed through Shopify and authorised payment-service providers.

thefryecompanyg.shop does not generally receive or store complete payment-card numbers or payment-card security codes.

16. Payment Authorisation

Submitting an order may result in a temporary payment authorisation or pending transaction.

A pending authorisation is not necessarily a completed charge.

The time required to complete, release, or remove a pending authorisation is controlled by the applicable bank or payment provider.

If payment is declined, reversed, disputed, or not successfully completed, the order may be delayed, restricted, or cancelled.

17. Placing an Order

Before submitting an order, customers should review:

• The products selected

• Quantities

• Sizes and colours

• Prices

• Discounts

• Billing information

• Delivery information

• Delivery options

• The total amount payable

Customers will be given a reasonable opportunity to correct errors before submitting the order.

Selecting the final payment or order-confirmation button indicates that the customer understands the order creates an obligation to pay.

18. Order Confirmation

After an order is submitted, the customer will generally receive an electronic order confirmation.

The order confirmation acknowledges receipt of the order. It does not necessarily mean that the order has been accepted or dispatched.

A contract is generally formed when:

• We expressly accept the order;

• The order enters fulfilment; or

• We send a dispatch confirmation,

whichever occurs first.

The customer should retain the order confirmation and these Terms for future reference.

19. Refusal or Cancellation of Orders

We may refuse, hold, limit, or cancel an order where reasonably necessary because of:

• Product unavailability

• A material pricing or product-information error

• Failed or reversed payment

• Suspected fraud

• Unauthorised payment activity

• Incomplete or inaccurate information

• Security concerns

• Shipping restrictions

• Suspected unauthorised resale

• Violation of these Terms

• Legal or regulatory requirements

If we cancel a paid order, the applicable amount will generally be refunded to the original payment method without undue delay.

We will not exercise cancellation rights in an arbitrary or unfair manner.

20. Purchase Limits and Resale

We may apply reasonable purchase limits per:

• Customer

• Household

• Account

• Payment method

• Billing address

• Delivery address

• Order

Orders reasonably believed to have been placed by automated purchasing systems, fraudulent accounts, or unauthorised commercial resellers may be restricted or cancelled.

Customers must not use multiple accounts, identities, addresses, or payment methods to bypass disclosed purchase or promotional limits.

21. Customer Information

Customers must provide accurate, complete, and current:

• Contact information

• Billing information

• Delivery information

• Payment information

• Account information

Customers should update relevant information when it changes.

We are not responsible for avoidable delay or additional cost resulting from inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

22. Customer Accounts

Customers may be permitted to create an account.

Account holders are responsible for:

• Protecting login credentials

• Restricting access to their devices

• Maintaining accurate account information

• Notifying us of suspected unauthorised access

• Activity conducted through their account

Customers must not sell, transfer, or provide unauthorised access to an account.

We may temporarily restrict an account where reasonably necessary to address fraud, security, unlawful activity, or a material breach of these Terms.

23. Order Changes and Cancellations Before Dispatch

To request an order change or cancellation, contact:

Email: info@thefryecompanyg.shop

Requests should be submitted as soon as possible.

We will make reasonable efforts to accommodate a request, but operational changes may not be possible after an order has entered:

• Verification

• Processing

• Product preparation

• Customisation

• Fulfilment

• Packaging

• Dispatch

An inability to stop dispatch does not remove a statutory cancellation right that otherwise applies to a distance contract.

24. Shipping and Delivery

Shipping methods, costs, delivery estimates, destination restrictions, tracking procedures, and delivery responsibilities are described during checkout and in our Shipping Policy.

Customers are responsible for providing an accurate and complete delivery address.

Delivery estimates may be affected by:

• Product availability

• Carrier operations

• Customs procedures

• Public holidays

• Severe weather

• Transportation interruptions

• Failed delivery attempts

• Events outside our reasonable control

We will communicate material delays where reasonably possible.

Unless a different delivery period has been agreed, goods will be delivered within the period required by applicable law.

25. International Fulfilment and Customs

Products may be processed or transported through domestic or international fulfilment and shipping networks.

Where an order crosses an international border, it may be subject to:

• Customs inspection

• Import VAT

• Customs duties

• Brokerage charges

• Clearance fees

• Other government-imposed charges

Any charges not collected during checkout will be handled in accordance with the disclosures provided before purchase and applicable law.

Customers will not be made responsible for undisclosed mandatory charges where doing so would be unlawful.

26. Multiple Shipments

An order may be divided into multiple packages.

Separate packages may:

• Have different tracking numbers

• Be dispatched on different dates

• Use different carriers

• Arrive at different times

Receiving only part of an order does not necessarily mean that another product is missing.

27. Risk and Ownership

Risk in the goods passes to a consumer when the goods are delivered into the physical possession of:

• The consumer; or

• A person identified by the consumer to receive the goods.

If the consumer independently appoints a carrier not offered by us, risk may pass when the goods are delivered to that carrier, subject to applicable law.

Ownership of goods passes only after full payment has been received, without affecting statutory risk rules.

28. Statutory Right to Cancel

For most distance purchases, a UK consumer may cancel the contract without giving a reason within 14 calendar days after the day the goods are received.

Where an order is delivered in multiple instalments, the cancellation period generally begins after the final instalment is received.

To exercise the right to cancel, the customer must provide a clear statement by contacting:

Email: info@thefryecompanyg.shop

The notice should identify the customer, order, and goods being cancelled.

A particular form is not required provided the cancellation decision is communicated clearly within the applicable period.

29. Returning Goods After Cancellation

After notifying us of a statutory cancellation, the customer must generally return the goods within 14 calendar days.

Return instructions and the authorised return destination will be provided after the cancellation request is received.

Goods must be returned with reasonable care and securely packaged.

The customer is generally responsible for direct return costs for a change-of-mind cancellation where that responsibility was properly disclosed before purchase.

30. Cancellation Exceptions

The statutory cancellation right may not apply to certain goods, including:

• Personalised products

• Made-to-order or customised products

• Goods liable to deteriorate or expire rapidly

• Sealed hygiene-sensitive goods after the seal has been broken

• Sealed software or media after opening

• Digital content supplied immediately after the required consent and acknowledgement

• Goods inseparably mixed with other items after delivery

• Other goods legally excluded from cancellation rights

These exceptions do not remove statutory remedies where goods are faulty, not as described, or otherwise fail to conform to the contract.

31. Refunds Following Statutory Cancellation

Where a valid statutory cancellation applies, the refund will generally include:

• The amount paid for the cancelled goods

• The cost of the least expensive standard delivery option offered for the order

Additional costs resulting from the customer selecting a more expensive delivery method are not ordinarily refundable.

We may withhold the refund until:

• The returned goods are received; or

• The customer provides evidence that the goods were sent back,

whichever occurs first.

The refund will be issued within the period required by applicable law and generally through the original payment method.

32. Additional 30-Day Commercial Return Policy

In addition to statutory cancellation rights, thefryecompanyg.shop offers a commercial return period for eligible products.

Eligible return requests must generally be submitted within 30 calendar days after delivery.

Commercial returns are governed by our Return and Refund Policy, including conditions relating to:

• Product condition

• Packaging

• Tags and accessories

• Footwear inspection

• Apparel inspection

• Return authorisation

• Return shipping

• Refund processing

• Exchanges

• Excluded products

The commercial return policy does not restrict statutory rights.

33. Faulty, Misdescribed, or Unsatisfactory Goods

Goods supplied through thefryecompanyg.shop must comply with applicable consumer law.

Consumers may have legal remedies where goods are:

• Faulty

• Not of satisfactory quality

• Not fit for their intended or stated purpose

• Not as described

• Incorrectly supplied

• Improperly installed where installation formed part of the contract

Depending on the circumstances and timing, available remedies may include:

• Rejection and refund

• Repair

• Replacement

• Price reduction

• A final right to reject

Nothing in these Terms limits these mandatory rights.

34. Damaged or Incorrect Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, materially defective, incomplete, or different from the order, contact:

Email: info@thefryecompanyg.shop

Please provide, where reasonably available:

• Your full name

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the affected area

• Photographs of the packaging

• Photographs of the shipping label

• Relevant product labels or size markings

Evidence requests will be reasonable and will not be used to improperly deny a valid statutory right.

35. Exchanges

Eligible products may be exchanged subject to:

• Availability

• Return eligibility

• Product condition

• Price differences

• The terms of our Return and Refund Policy

An exchange is not guaranteed until the returned product has been received and assessed.

Where a replacement is required because goods are faulty or incorrectly supplied, no additional standard delivery charge will be imposed where prohibited by law.

36. Reviews and User Content

Customers may be able to submit reviews, comments, photographs, videos, suggestions, or other content.

You retain ownership of content that you lawfully submit.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, adapt, and use that content in connection with the website and our business, subject to applicable law.

You confirm that submitted content:

• Is accurate to the best of your knowledge

• Does not infringe another person’s rights

• Does not contain confidential information without authority

• Is not defamatory, threatening, deceptive, discriminatory, obscene, or unlawful

• Does not contain malicious code

• Does not impersonate another person

• Does not contain another person’s personal information without permission

We may moderate or remove content that violates these Terms or applicable law.

37. Intellectual Property

Original website content may include:

• Text

• Original product descriptions

• Graphics

• Photographs

• Videos

• Page layouts

• Icons

• Software

• Code

• Databases

• Written policies

• Marketing materials

Such content may be owned by or lawfully licensed to the website operator.

You may access the website for lawful personal shopping purposes.

Without prior written permission, you must not:

• Republish protected website content

• Copy protected photographs or descriptions

• Commercially exploit website content

• Remove ownership notices

• Frame or mirror the website

• Scrape or systematically extract data

• Reverse engineer website software

• Misrepresent an association with the website

38. Third-Party Brands and Trademarks

Third-party names, trademarks, logos, product names, photographs, and brand identifiers remain the property of their respective owners.

Unless expressly and lawfully stated, their appearance on the website does not establish:

• Trademark ownership

• Sponsorship

• Endorsement

• Authorisation

• Partnership

• Agency

• Manufacturer status

• Official reseller status

• Affiliation with the rights holder

This section does not provide or imply a licence to use any third-party trademark.

39. Intellectual Property Complaints

Intellectual-property concerns may be submitted to:

Email: info@thefryecompanyg.shop

A notice should include:

• The complainant’s name and contact information

• Identification of the protected work or right

• Identification and location of the disputed material

• An explanation of the alleged infringement

• Supporting evidence

• A statement that the information supplied is accurate

• A physical or electronic signature where appropriate

We may request additional information before reviewing or acting on the complaint.

40. Third-Party Services and Links

The Services may use or link to third-party providers supporting:

• Payments

• Shipping

• Fulfilment

• Analytics

• Marketing

• Customer service

• Fraud prevention

• Website security

• Social media

• Information technology

Independent third-party services may be governed by separate terms and privacy notices.

We are not responsible for the independent content, availability, privacy practices, or conduct of a third party, except to the extent liability cannot legally be excluded.

41. Privacy and Cookies

Our handling of personal information is described in our Privacy Policy.

The website may use cookies and similar technologies for:

• Essential website operation

• Basket and checkout functionality

• Security

• Customer accounts

• Analytics

• Personalisation

• Advertising

Optional technologies will be handled in accordance with applicable consent requirements and available cookie settings.

42. Electronic Communications

By placing an order, creating an account, or contacting us electronically, you agree to receive necessary electronic communications concerning:

• Orders

• Payments

• Dispatch

• Tracking

• Delivery

• Returns

• Refunds

• Account security

• Customer support

• Policy changes

• Legal matters

Promotional communications are governed by our Privacy Policy and your marketing choices.

43. Prohibited Conduct

You must not use the Services to:

• Commit fraud

• Use stolen payment information

• Impersonate another person

• Introduce malware

• Attempt unauthorised access

• Interfere with checkout or payment systems

• Conduct unauthorised scraping

• Manipulate promotions or reviews

• Submit false delivery or damage claims

• Engage in return or chargeback abuse

• Infringe intellectual property rights

• Violate privacy rights

• Carry out unlawful activity

We may investigate suspected misconduct and take proportionate action where legally permitted.

44. Website Availability

We aim to keep the website available and functioning properly.

However, access may occasionally be interrupted because of:

• Maintenance

• Technical problems

• Software updates

• Security incidents

• Hosting interruptions

• Third-party outages

• Internet or telecommunications failures

• Events outside our reasonable control

We do not guarantee uninterrupted or error-free access.

This does not affect contractual obligations or statutory remedies where a website issue causes a legally actionable loss.

45. Disclaimers

To the extent permitted by law, general website content is provided on an “as available” basis.

We do not guarantee that:

• Every product will remain available

• Every website error will be corrected immediately

• Every device will display colours identically

• A size chart will guarantee a particular fit

• Every product will satisfy every personal preference

• Third-party services will always be available

Nothing in these Terms excludes an express product commitment, statutory guarantee, or consumer right that cannot legally be excluded.

46. Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory rights concerning goods

• Goods that are not as described

• Selling goods without the legal right to sell them

• Any liability that cannot lawfully be excluded or limited

Subject to these protections, we are not responsible for losses that:

• Were not reasonably foreseeable when the contract was formed

• Result from unlawful or improper product use

• Result from customer-supplied inaccurate information

• Relate to business losses suffered by a consumer

• Are caused solely by an independent event outside our reasonable control

Where you use the Services for commercial or business purposes, different legal rules may apply.

47. Business Use

The Services are primarily intended for consumer retail purchases.

If products are purchased wholly or mainly for business purposes, certain consumer protections may not apply.

Nothing in these Terms creates a wholesale, distribution, dealership, franchise, agency, or reseller relationship.

Commercial purchasers should contact info@thefryecompanyg.shop before placing unusually large or recurring orders.

48. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil unrest

• Government action

• Customs restrictions

• Labour disputes

• Transportation interruptions

• Carrier failure

• Utility outages

• Cyberattacks

• Public-health emergencies

• Supplier or fulfilment interruptions

• Shopify or service-provider outages

This section does not remove remedies that applicable law provides when contractual performance is delayed or becomes impossible.

49. Complaints

Complaints may be submitted to:

Email: info@thefryecompanyg.shop

Please include:

• Your full name

• Your order number, where relevant

• A description of the complaint

• Relevant evidence

• The outcome sought

We will review complaints fairly and aim to respond within a reasonable period.

Submitting a complaint does not restrict the customer’s right to obtain independent advice or pursue an available legal remedy.

50. Governing Law

These Terms are governed by the law that lawfully applies to the contract.

Where the customer is a UK consumer, these Terms are generally governed by the applicable laws of England and Wales, without depriving consumers in Scotland or Northern Ireland of mandatory protections available under the laws applying where they live.

Nothing in these Terms removes mandatory protections available to a consumer in their country of residence.

51. Courts and Disputes

Before beginning legal proceedings, customers are encouraged to contact info@thefryecompanyg.shop so the dispute can be reviewed and, where possible, resolved informally.

A consumer may bring proceedings in any court that has lawful jurisdiction over the dispute.

Nothing in these Terms requires a consumer to use mandatory private arbitration or prevents a consumer from exercising statutory court rights.

52. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

53. No Waiver

A failure or delay in enforcing a provision does not permanently waive the right to enforce it.

Any waiver must be clear and applies only to the particular circumstances for which it is given.

54. Assignment

You may not transfer your contractual rights or obligations without our prior written agreement, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a lawful business sale, restructuring, merger, financing, or service arrangement, provided that the transfer does not reduce mandatory consumer rights.

55. Entire Agreement

These Terms, together with the policies and product information incorporated into them, constitute the agreement concerning use of the Services and orders placed through the website.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on information that legally forms part of the contract.

56. Relationship Between Policies

Where a subject is addressed more specifically in another policy:

• Returns and refunds are governed by our Return and Refund Policy.

• Shipping and delivery are governed by our Shipping Policy.

• Personal information is governed by our Privacy Policy.

• Website-operator and legal information is governed by our Legal Notice.

The more specific provision will generally apply, subject to mandatory law.

57. Changes to These Terms

We may update these Terms to reflect changes in:

• Products

• Website functionality

• Business procedures

• Shopify features

• Payment or fulfilment arrangements

• Security practices

• Applicable law

Updated Terms will be published on thefryecompanyg.shop with a revised effective date.

Changes will generally apply prospectively.

The Terms in effect when an order is accepted will ordinarily govern that order unless applicable law requires otherwise.

58. Contact Information

For questions, complaints, cancellation notices, return requests, or legal communications concerning these Terms, contact:

Store: thefryecompanyg.shop
Email: info@thefryecompanyg.shop

Customer enquiries are generally answered within 1–2 business days.